Refund Policy – Low Fare Go
At Low Fare Go, we understand that travel plans may change. Our goal is to make the refund process as clear and fair as possible.
Refund Eligibility
Refunds are subject to airline policies and fare rules. Not all tickets are refundable, but if your booking qualifies, we will assist you in initiating the refund process.
You may be eligible for a refund if:
- Your airline ticket allows refunds
- You cancel your booking within the risk-free period (if applicable)
- The airline cancels or significantly changes your flight schedule
Refund Processing Time
If approved, refunds are processed within 7 to 21 business days, depending on the airline’s timeline. The refunded amount will be returned to your original method of payment.
Non-Refundable Tickets
Some fares, especially discounted and promotional tickets, may be non-refundable as per airline policy. In such cases, we can assist in requesting:
- Travel credit (if offered by the airline)
- Flight changes with applicable change fees
Service Fees
Low Fare Go’s service or booking fees (if any) are non-refundable, unless the error was caused by our system or team.
Flight Changes Instead of Refund
For customers unable to get a refund, we can help you:
- Reschedule your ticket (airline rules apply)
- Modify passenger name or date (if permitted)
How to Request a Refund
To request a refund, please contact our customer care team:
- 📞 Toll-Free: +18555743919
- 📧 Email: refunds@lowfarego.com
Please include:
- Your full name
- Booking ID or reference number
- Reason for cancellation/refund
Disclaimer
Low Fare Go acts as an independent travel agency. Refunds are subject to airline approval and processing timelines. We do not control airline policies. Please review your fare rules before booking.
